our principles

The Atwood LawnCare Principles

DEDICATION
1. Dedicated to providing great customer service; dedicated to our families; dedicated to our fellow team members
EXCELLENCE
1. We demand continued learning with high energy as we strive for excellence
INTEGRITY
1. Quality & integrity are key components to our teams success
2. We are hard working and honest at all times

PRIDE
1. Pride and respect in ourselves and our work shows pride and respect for our customers and the work we do
2. We maintain a “builder attitude” with fellow employees & customers
PROFESSIONALISM
1. Teamwork, Leadership & Education will make our company grow as fast as our lawns
2. Properly training the right people on correct application techniques and product knowledge insures satisfied customers
3. Consistent efforts will provide results that are envied by our competitors and our competitor’s customer
SELECTION
1. Proper employee selection (hiring) is required to establish a well balanced crew
2. All technicians deserve a chance for equal workload so equal & better pay is possible

COMMUNICATION
1. Education & persistence in creating a healthier lawn and landscape equals widespread trust & confidence among our customers
2. Ongoing training of employees allows better communication to the customer
3. Ongoing education of the customer allows better confidence towards the employee
4. A properly educated customer is our best customer
RELATIONSHIP
1. Relationships with our customers & the service we provide are important to the success of our company
2. We use tech sheets to maintain & support consistent communication so customer expectations can be achieved
STANDARDS
1. Written standards support training and sustain consistency
2. Standardized equipment for every truck & trailer, permanently labeled and assigned to the same technician/crew leader every year
3. Providing correct materials and equipment allow superior service
4. A clean & organized workplace provides a safe and thriving environment for success